Return & Refund Policy

At EMPIRE WHOLSAE, we are committed to maintaining transparency and fairness in all wholesale transactions. This Return & Refund Policy explains the terms under which returns, refunds, or replacements may be requested for products purchased through our website empirewholesale.ae

By placing an order on our platform, you acknowledge and agree to the conditions outlined in this policy.

Nature of Wholesale Transactions

All products sold by Empire Wholesale are offered strictly on a business-to-business (B2B) wholesale basis. Due to the nature of wholesale purchasing, bulk pricing, and sourced products, returns and refunds are limited and subject to approval as described below.

General No-Return Policy

  • Wholesale and bulk orders are non-returnable and non-refundable
  • Products purchased under promotions, discounts, or clearance sales are non-refundable
  • Change of mind, over-ordering, or incorrect selection by the customer does not qualify for a return or refund

Eligible Return & Refund Cases

Returns or refunds may be considered only in the following circumstances:

  • The product received is defective

  • The product received is incorrect or does not match the confirmed order

  • The product is damaged during transit and reported within the specified timeframe

All claims must be reported within 2 days from the date of delivery. Claims submitted after this period will not be accepted.

Return & Refund Request Procedure

To initiate a return or refund request, customers must:

  • Contact our support team at sales@empirewholesale.ae
  • Provide the order number and detailed description of the issue
  • Submit clear photos or videos as evidence (where applicable)
  • Await written approval before returning any product

Returns sent without prior approval will be rejected.

Inspection & Verification

  • All returned items are subject to inspection upon receipt.
  • Products must be unused, unaltered, and in original condition and packaging (where applicable).
  • We reserve the right to approve or reject any return after inspection.

Refund Method & Processing Time

  • Approved refunds will be issued via the original payment method or as store credit, at our discretion.
  • Refund processing may take 2 business days after approval.
  • Shipping charges, handling fees, customs duties, and taxes are non-refundable, unless the return is due to our error.

Replacement & Exchange Policy

In eligible cases, Empire wholesale may offer:

  • Replacement of the same product

  • Exchange for an alternative product of equal value (subject to availability)

Replacement delivery timelines may vary depending on product availability and logistics.

Return Shipping Responsibility

  • Customers are responsible for return shipping costs unless the return is approved due to an error on our part.

  • We are not liable for products lost or damaged during return transit.

  • Returned items must be securely packaged to avoid damage.

Order Cancellation Policy

  • Order cancellations are permitted only before order processing or dispatch.

  • Once an order has been processed or shipped, cancellations are not allowed.

  • Approved cancellations may be subject to administrative or processing fees.

Limitation of Liability

To the extent permitted by law, Empire wholesale shall not be liable for indirect, incidental, or consequential losses arising from wholesale purchases, including loss of business, profit, or opportunity.

Policy Amendments

We reserve the right to update or modify this Return & Refund Policy at any time without prior notice. Updates will be posted on this page and become effective immediately upon publication.

Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us:

Company Name: Empire Wholesale
Email: sales@empirewholesale.ae
Address: United Arab Emirates